Jobs After the Help Desk IT Support and Help Desk

Jobs After the Help Desk IT Support and Help Desk


CompTIA Linux+ validates your Linux skills so employers know you have the skills to make the most out of their data science tools. As companies continue to collect data, having a qualified IT pro on staff that knows exactly how to extrapolate, analyze and secure this information is becoming more and more important. And as careers in data start to expand, so does the opportunity for those coming from the help desk.

A Network Operation Center Engineer or a NOC engineer is an expert in the management and monitoring of a network from any centralized location. Typically, NOC Engineers and IT professionals work in teams to watch the IT environment and ensure that the uptime and connectivity of the IT systems are operational 24/7. IT certifications like CompTIA A+ and CompTIA Server+ will show employers that you have the expected knowledge and skills to succeed as a data center technician.

The Additional Capabilities of the NOC Engineer

The general responsibilities of a NOC engineer include responding to alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved. Being a NOC technician means that they must maintain documentation for all queries and solutions related to technology. They are responsible for the maintenance and management of the customer’s infrastructure.

  • As technology becomes more widespread, businesses are using it to improve the way they do business.
  • Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT…
  • Rewarding IT careers often begin on the help desk and the support field is booming at the moment.

Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. As customers become more demanding, businesses are beginning to focus on providing a better customer experience. This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently. It’s often the first point of contact between your business and your customers, especially when they’re facing issues with your product/service offerings.

Remote support tools

The purpose of technical assistance is to maximize the project’s implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions. Help desk analytics tools (e.g., HappyFox BI and Zoho analytics) help you filter through the data your help desk tools generate and provide insights into the performance and operations of your support team.

  • As a consumer, if you have a negative experience with an operator that takes your call, this affects the way you view a brand, and it may persuade you to look elsewhere.
  • The majority of Network Operations Center Engineers in the United States are males.
  • As businesses become increasingly reliant on technology, they are looking for professionals who can help them manage and maintain their systems.
  • In such situations, it can be demanding if not impossible to ramp up your team and its self-help resources to handle such short-term spikes and manage support tickets at an effective pace when this occurs.
  • For one, since they surface all customer issues into one inbox, it’s impossible for customers to fall through the cracks.
  • Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information.

It takes more than a subscription to a customer support platform (say Intercom) and a go-to person responsible to make a help desk. You also need customer-first culture, SOPs and workflows to go with it and this section will help you understand how to design them. This Desktop Support Engineer job description template is optimized with essential skills and job duties and is easy to post to online job boards or careers pages. Since a NOC engineer has no specific license requirements, the number of certification courses offered are extremely limited.

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