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Managers are essential to your business, whether they are leading teams of one or more. They establish a healthy and positive culture in the company that encourages collaboration and growth. They also set clearly defined goals and provide support to their team members. In the end, they are responsible for the most important performance metrics–employee engagement and productivity.
Managing people requires interpersonal skills. Managers who are successful know how to encourage their employees, acknowledge their achievements, and provide constructive feedback. Even the most skilled managers have room for improvement in areas such as goal-setting, communications, and high-quality dialogues.
How you conduct your business is an important factor in your success. Managers need to understand how the system works and what they can do to make it better. This area of management improvements encompasses everything from the creation and flow of the processes to the implementation and segregation of duties, time-saving strategies like mise en place, automatization and reducing the risk of errors by implementing a quality control system.
Managers should also be aware of the process of implementing performance management. There are times when processes are constructed incrementally over time, no one — not even HR leadership — is sure how the entire process should be conducted from beginning to end. This can lead to confusion and anger for both supervisory and management employees. Training is crucial to ensure that all managers and their staff members understand the motivation behind your method (your goal) as well as how–the steps needed for consistency and alignment.
